UVA Clothing Brand Policies

1. Shipping Policy

  • Orders are processed within 1-3 business days after payment confirmation.
  • Domestic shipping takes 1-3 business days, while international orders may take 7-14 business days, depending on location.
  • Customers will receive a tracking number via email and phone once their order is shipped.
  • UVA is not responsible for delays caused by the courier service or customs.

2. Return & Exchange Policy

  • Returns and exchanges are accepted within 4 days of receiving the order.
  • Items must be unworn, unwashed, and in original packaging with tags attached.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Refunds will be processed within 5-7 business days after the return is approved.

3. Refund Policy

  • Refunds will be issued only for damaged, defective, or incorrect items.
  • The refund will be processed back to the original payment method.
  • No refunds will be issued for wrong size selection; customers can exchange instead.

4. Order Cancellation Policy

  • Orders can be canceled within 24 hours of purchase.
  • Once the order is processed, cancellation is no longer possible.

5. Sizing & Fit Policy

  • We provide a detailed size chart on each product page.
  • Customers are responsible for selecting the correct size; exchanges are allowed if stock is available.

6. Privacy Policy

  • UVA respects customer privacy and ensures all personal information is securely stored.
  • We do not share or sell customer data to third parties.
  • Payment information is encrypted and processed through secure payment gateways.

7. Customer Support Policy

  • For any inquiries, customers can contact our support team via email, WhatsApp, or social media DMs.
  • Our team responds within 24-48 hours on business days.

8. Intellectual Property Policy

  • All designs, logos, and content on UVA’s website and social media are intellectual property of UVA.
  • Unauthorized reproduction or use of UVA’s designs and branding is prohibited.

9. Sustainability & Ethical Policy

  • UVA is committed to sustainable fashion by using eco-friendly materials when possible.
  • We work with ethical manufacturers that follow fair labor practices.